Continuous Improvement Analyst

Purpose of the Role

The Continuous Improvement Analyst plays a key role in driving operational excellence and best in class ways of working across global Finance Operations by investigating and understanding root cause, optimising and standardising end to end business processes increasing efficiency, reducing waste and improving end to end performance.

The Continuous Improvement Analyst role combines data driven analysis with continuous improvement problem solving methodology to identify opportunities, leading process improvement initiatives as well as collaborating with technology teams to drive system, automation and transformation change.

The Continuous Improvement Analyst is key in building a continuous improvement culture across the Finance Operations organisation.

Key Responsibilities

Process Analysis & Improvement

• Map, analyse, and document end‑to‑end processes primarily impacting Finance Operations to identify inefficiencies, bottlenecks and waste identifying improvement opportunities.
• Conduct root cause analysis using Continuous Improvement techniques such as 5 Whys, Fishbone (Ishikawa), and Pareto analysis.
• Collaborate with process owners and SMEs to redesign processes improving efficiency, quality, accuracy, and customer experience (internally and externally) ensuring alignment to business objectives.
• Support the prioritisation of improvement initiatives across Finance Operations based on value, risk, and effort collaborating with Technology and change teams to drive transformation.
• Support process transition through creation and validation of process maps, SOP’s and training material
• Collect, analyse, and interpret operational performance data to uncover trends, performance gaps and improvement opportunities.
• Develop dashboards, KPIs, and reporting to measure the impact and benefit of improvement initiatives.
• Provide insights to leaders and senior management to support decision‑making and performance management.
• Lead and/or support end-to-end continuous improvement initiatives across finance operations related areas.
• Facilitate workshops (e.g., Kaizen events, problem‑solving sessions) to include wider business stakeholder, including future state design to drive engagement, improvement and process alignment.
• Support improvement projects from discovery through to implementation, including planning, stakeholder engagement, and benefit tracking.
• Assist in managing project documentation such as process mapping, SOP creation, risks, project timelines, and stakeholder communication.
• Collaborate closely with cross‑functional teams to understand business needs and pain points.
• Communicate findings and recommendations in a clear, compelling manner to key stakeholders.
• Promote CI methodologies (Lean, Six Sigma, Agile, Kaizen) across teams to build capability and embed best practices.
• Support colleagues with coaching, training, and tools to adopt continuous improvement behaviours.
• Identify and share best practices across the organisation.
  
  

Knowledge, Skills & Experience

• Bachelor’s degree in business, operations management, analytics, or related field (or equivalent experience).
• Strong analytical and problem‑solving skills with attention to detail and ability to interpret data, spot patterns and draw meaningful insight using data analysis and visualisation tools (Excel, Power BI, or similar).
• Experience in process mapping and improvement methodologies (Lean, Six Sigma, Agile) and operational excellence
• Strong understanding of process documentation, process mapping, and operational controls.
• Ability to communicate complex information clearly to technical and non‑technical audiences.
• Strong stakeholder management and facilitation skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and presentation skills.
• Experience in process transition.
• Knowledge of automation technologies (RPA, workflow tools, etc.).
• Experience using process mapping tools (e.g., Visio, Miro, Blueworks Live).
• Knowledge of change management principles
• Continuous improvement mindset with a passion for making things better.
• Curious, proactive, and comfortable challenging the status quo.
• Collaborative supportive team player able to influence without authority.
• Customer‑focused with a drive for quality and efficiency.