Commercial Excellence CRM Analyst

CIRCOR International, Inc.


Date: 3 hours ago
City: Mumbai, Maharashtra
Contract type: Full time
Principal Activities (in order of importance)

  • Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM.
  • Configure CRM as per agreed strategy and drive to accelerate its usage across business.
  • Responsible for Master Data Management (MDM) within CRM and connected systems / tools.
  • Become single point of contact and super-user / admin for CRM.
  • Modify existing approval process (DOA) workflow as per proposed changes.
  • Driving continuous improvement in CRM related processes from quote to cash
  • Develop Dashboards/ visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
  • Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver those requirements with accuracy and in a timely manner.
  • Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used
  • Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Maintain tools & scorecards to track key metrics and value captured.

Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

  • Show a strong ability to solve problems creatively, through innovation & process re-engineering
  • Good inter-personal, organizational, time management and analytical skills
  • Manage multiple priorities; both as an independent problem solver and as a team player
  • Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
  • Anticipate change and quickly prioritize accordingly
  • Be able to make decisions under uncertainty
  • Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.

Education & Experience

  • 3+ years in a configurator role in CRM (MS Dynamics or equal)
  • Prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW) and Power BI preferred
  • Technical proficiency in MS – Office suite with advanced MS-Excel and MS-Power App is highly preferred
  • Experience in Commercial processes

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