Collection Executive- Jhamshedpur
Credit Saison India
Date: 2 weeks ago
City: Jamshedpur, Jharkhand
Contract type: Full time
Job Summary
The Collection Executive will be responsible for managing and recovering outstanding debts from customers in the Jamshedpur region, ensuring timely collections and maintaining positive customer relationships.
Job Responsibilities
The Collection Executive will be responsible for managing and recovering outstanding debts from customers in the Jamshedpur region, ensuring timely collections and maintaining positive customer relationships.
Job Responsibilities
- Contact customers via phone, email, and in-person visits to negotiate payment plans and resolve overdue accounts.
- Monitor accounts to identify overdue payments and initiate collection procedures.
- Maintain accurate records of collection activities, customer communications, and payment agreements.
- Investigate and resolve customer queries and disputes related to billing and payments.
- Collaborate with sales and customer service teams to address customer issues and facilitate collections.
- Prepare and submit regular reports on collection status, outstanding debts, and recovery rates.
- Adhere to company policies and legal regulations regarding debt collection practices.
- Identify and escalate high-risk accounts to senior management for further action.
- Develop and implement strategies to improve collection efficiency and reduce bad debt.
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- 1-3 years of experience in collections, recovery, or a similar customer-facing role.
- Proven ability to negotiate effectively and resolve payment issues.
- Excellent communication, interpersonal, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Office Suite, especially Excel.
- Knowledge of local collection laws and regulations.
- Ability to work independently and manage a high volume of accounts.
- Valid driver's license and willingness to travel within Jamshedpur as required.
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