Chief Manager - Digital Transformation

Role: Digital Transformation Manager

Job Title: Chief Manager

Education: MBA (Full Time)

Department: Information Technology

Experience: 5 years +

Work Location: Goregaon (East), Mumbai

To evaluate and undertake the end to end work on product as a Product manager for 1 or more products.

Design & implement user journey’s, product features, CR, product upgrades, other requirements according to user feedback, user stories, business case, etc.

1. - To verify the fulfilment of all specified requirements and user journey in terms the above. This includes;
2. o Requirement closures/finalization & documentation & sign-off
3. o Design wireframes/UI journey
4. o Technical understanding document review
5. - To liaise with IT & business stakeholders to finalize efforts, cost, resourcing, timelines, support etc.
6. - To manage sprints, project timelines, involve & manage stakeholder as and when required
7. - To align testing team for defining test cases, end to end testing, review & sign-off as per documented expectation and level of quality as required by product/infrastructure/process
8. - To build confidence in the quality level of testing and also required measures to increase speed of testing, maintain quality and time to market
9. - Keep track of sign-off as well as go live timelines across on multiple requirements stakeholders across multiple products
10. - To provide sufficient information and keep updating progress to stakeholders/mangers to allow them to make informed decisions, especially regarding the level of quality, user experience, data level readiness, open issues, progress, reports, etc.
11. - To build and maintain a product roadmap and updating the same as per competition benchmarking, industry wide know how of new features, technology updates

Launch & Adoption

- To be able to define and drive adoption & usage strategy for launching your product and new features to users/customers. Track usage via various communication platforms, KPIs

- Assessing the progress and effectiveness of the launch and adoption efforts

- Conducting trainings, webinars for user groups, business stakeholders, sales support, training teams, etc., as and when required

- Implement processes for continuous training if required with respective teams

- Reviewing product at regular intervals, collecting feedback from user’s/stakeholder groups to incorporate as product enhancement CR’s

Support

1. - To be able to manage support & related activities and create a team as required
2. - To set-up process & define KRA’s with stakeholders as required in order to streamline, update processes

Analytics

1. - This role also entails analytics at various stages such as feature roadmap finalization, post feature launch, usage metric tracking, setting KPI’s & continuously monitoring & generating insights across the product lifecycle.
2. - Presenting various data points and performance metrics to senior leaders