Barista

Summary

Customer Service

§ Ensures the delivery of brand promise and always provides exceptional guest service.

§ Provides excellent service to internal customers in other departments as appropriate.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Establishes a rapport with guests maintaining good customer relationships.

Operational

§ Ensures that minimum brand standards have been implemented.

§ Embraces all touches of Hyatt and the Food & Beverage Top 20.

§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ Presents menu/drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests.

§ Takes orders and serves food and beverage to all guests according to the established sequence and procedures.

§ Fully conversant with all aspects of the Micros Computer System.

§ Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the Departmental Operation Manual requirements.

§ Takes guest order and serves items without unnecessary delay.

§ Is familiar and has good knowledge of coffee.

§ Up-sells beverage to increase the revenue.

§ Reports any difficulties or problem to a Team Leader/ Assistant Manager for solution or follow up actions.

§ Maintains par stocks of beverages and guest supplies.

§ Prepares “Mis-en-place” according to the requirement and operation needs.

§ Clears and resets counters or tables.

§ Prepares and serves beverages in accordance with the hotel’s standard.

§ Assists in setting up/decorating the outlet according to the theme during special promotions or occasions.

§ Ensures all beverage stocks are kept in the proper storage under the appropriate temperature.

§ Ensures all glasses are well polished.

§ Assists in bar stock inventory and maintains an accurate inventory record.

§ Submits request for replenishing the beverage items in the bar.

§ Performs the function of cashier as required.

§ Verifies cash received ensuring only genuine money has been collected.

§ Verifies all credit cards presented by guest before receiving payment.

§ Strictly adheres to all policies and procedures issued by the Finance department with regards to cashiering and cash handling.

Personnel

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and culture characteristics.

Other Duties

§ Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety.

§ Responds to changes in the Food & Beverage function as dictated by the industry, company, and hotel.

§ Attends training sessions and meetings as and when required.

§ Exercises responsible behaviour at all times and positively represents the hotel and Hyatt International.

§ Carries out any other reasonable duties and responsibilities as assigned.

§ Must remain motivated, competitive, and accountable.

§ Possess a solid understanding of current industry trends both local and international.

§ Ensures high standards of personal presentation and grooming.

§ Fully understands and adheres to Hyatt’s Food and Beverage Vision and Mission.

§ Reports for duty punctually, wearing the correct uniform and name badge at all times.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.