Banquet Manager

Job Description
About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective


Responsible for coordination of the entire Banquet, Conference & Catering functions.

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Oversee all financial performance, cost management (casuals & equipment hiring), forecasting (P&L), and budgeting.

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Ensure all final prices are discussed with the banquet manager.

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Coordinate with the hotel sales team, banquet sales coordinator & operations team.

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Manage HR-related factors such as hiring senior managers, mandatory DiLog and training, and yearly vacation planning.

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Handle customer relations and meetings for future banquets, conferences, weddings & catering events.

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• Responsible for implementing all corporate Innergise Green Meetings concepts or any other applicable initiatives.
  
  Essential Job Tasks
  
  Be present on the floor to make sure what is agreed is running.
  
  Areas of Responsibility
  
  
  

Sign off on all necessary matters, including equipment, casuals, and forecasting.

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Ensure adherence to IHCL HACCP safety standards in all banquet areas.

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Conduct daily functional meetings.

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Organize a weekly function meeting for operations to exchange information, target dates, and related matters with all stakeholders (suggested Thursday 3 PM, max 1 - 1:30 hrs).

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Read and communicate actions from the daily logbook.

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Perform daily walkthroughs of all banquet departments, including venues and stores, to ensure standards are met.

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Immediately rectify any deviations and be hands-on if needed.

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Coordinate with Procurement to arrange sponsorship money.

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Conduct vendor meetings.

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Maintain awareness of all discounting policies (if any).

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Oversee entertainment selection as per guest demand or occasion, ensuring proper licenses are in place.

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• Handle guest complaints and feedback related matters for the department (TrustYou).
  
  Attributes/ Essentials/ Other Information
  
  Entrepreneur
  
  Required Qualifications
  
  10+2 or Apprenticeship Certification
  
  Diploma/Graduation certification
  
  Work Experience
  
  6 - 7 experience years.
  
  Different establishments from 4 stars to 5 stars or free standing catering establishments
  
  Languages Needed in Position
  
  Fluent in spoken and written English.
  
  If applicable local language appreciated.
  
  Key Interfaces- External
  
  Guests
  
  Vendors
  
  Key Interfaces- Internal
  
  All banquet and catering staff
  
  Kitchen
  
  Sales
  
  Finance
  
  Stewarding
  
  Procurement
  
  Front office
  
  Security
  
  Engg
  
  Behavioural Competencies
  
  Process Excellence
  
  Result Orientation
  
  Collaborative Engagement
  
  Change Championship
  
  Growth Mindset
  
  Talent Enrichment
  
  Guest Centricity
  
  Personal Effectiveness
  
  Equal Opportunities Employment at IHCL
  
  At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.