Associate(Salesforce Analyst), Client Experience Center-Hyderabad - Hyderabad

Associate (Salesforce Analyst) - Client Experiences Center - Deloitte Greenhouse

About Deloitte Greenhouse

Are you striving for a high-performing role where your efforts tangibly support the relationship-building activities of Deloitte’s client teams with the C-Suite executives of our most important clients? Are you interested in taking your current skills to a new level to meet the demands of this role? Can you manage multiple deadlines, multiple stakeholders, and multi-task, and work in stimulating dynamics? If so, then this is the role for you; it provides you with the opportunity to help enhance and enable Deloitte’s ability to deepen their C-Suite relationships through the delivery of differentiated client experiences.

About Client Experience Center

The Client Experience Center creates delivery excellence across executive events for Deloitte’s most senior clients. In tight coordination and collaboration with US teams, the Client Experiences Center supports multi-client event planning, document production, data management and reporting, and delivery.

About the Role

As an Associate, you will provide support to these role-based programs within Deloitte Greenhouse under Client, Strategy & Growth, Client Relationship Development. The Salesforce Analyst is a key member of the Client Experience Center, part of a team driving analytical and data management rigor for Deloitte Greenhouse multi-client events. Working closely with US-based event leads as assigned, your role includes timely Salesforce data entry and management, report and dashboard creation, and consulting with event teams on data usage and outcomes. This role requires extreme attention to detail and ability to perform tasks with minimal guidance.

• Understanding Deloitte Greenhouse data capture, maintenance, storage, and systems of record, providing consultative platform expertise to event teams
• Displaying expert knowledge of Deloitte Greenhouse measurement standards, methods, technology, and tools
• Enabling various teams with data entry and management
• Developing and delivering Salesforce reports and dashboards, providing proactive insights from data
• Collaborating with the Deloitte Greenhouse Salesforce team to enable communication and other Salesforce automation workflows.
• Supporting high-quality data stewardship through meticulous data entry and analysis practices
• Engaging in regular communication with and reporting to the team on project or task progress

Required Skills

• Salesforce data entry and report development
• Strong analytical and critical thinking skills
• Curiosity and an interest in exploring data and using it to tell a story, displaying the ability to go beyond “crunching numbers” to provide insights
• Proficient in Microsoft Office suite (Excel, Word, PPT)
• Ability to foresee potential challenges, proactively mitigate risks, and exercise effective judgment in determining when escalation is required to ensure successful project outcomes
• Self-motivated, organized, proactive, and able to work autonomously
• Proactive task management and prioritization in a high-volume environment while maintaining attention to detail
• Able to manage and prioritize multiple concurrent competing demands
• Ability to communicate professionally during stressful situations, maintaining composure and resolving problems effectively and positively
• Collaborative mindset and willingness to learn
• High level of accuracy and attention to detail
• Ability to process and accept feedback to drive better processes
• An interest in process improvement/efficiency/automation
• Appreciation for working in a consultative, team environment

Preferred Skills

• Understanding of Salesforce workflows, reports
• Experience using Salesforce, Qualtrics, Microsoft Power BI, Teams, Tableau, and SharePoint
• Strong stakeholder management and relationship-building skills
• Experience having worked with US or Global clients/stakeholders

Professional qualifications, work location, and timings

• Academic qualification: MBA or equivalent
• 1-3 years of relevant experience
• Location: Hyderabad
• Work Timings: 2:00 pm-11:00 pm IST
• Work format: Hybrid (between work from office & home)

Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters

Requisition code: 358950