Associate Vice President - Enterprise Computing

Role Description

• Position Overview
  
  

Position Title

Associate Vice President – Enterprise Computing (IT Infra Service Delivery Lead)

Department

TDA-BSG (IT)

Level/ Band

AVP/601

• Organizational Relationships
  
  

Reports To

Sr. VP – Head of Enterprise Computing

Supervises

AVP, Sr.Managers, Manager and Vendors

Job Dimensions

Geographic Area Covered

Pan India

Stakeholders Internal

All Departments

Stakeholders External

IT Vendors and Partners

• Key Result Areas
  
  

IT Infra Operation

• Cloud IT Operation delivery.
• Identify area of automation and optimization.
• New technology and tools implementation.
• DC Optimi
• Setup and drive IT Support org structure.
• Set and measure service SLA
• Vendor and contract Management.
• Launch new IT support initiatives.
• Interface with back-end Teams to provide timely solutions for new requirements.
• Provide data driven analysis to management about key improvement and opportunity area.
• Drive compliance and interface for all internal and external audit.
• Drive new tool adoptions by launching new campaign and coordinate with user functions.
• Ensure PAN India uninterrupted IT support
• Inventory management, incident management, problem management, RCA
• Lead New branch setup, new channel partner onboarding, understanding Sales and other channel specific requirements and provide leadership engagement from IT side.
  
  

Risk Management and Mitigation

• Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management.
• Setup preventive maintenance and preventive mechanism to avoid any operational failure.
• Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure.
  
  

Managing the Team

• Setup Lead Internal IT support team for HO and Zones.
• Lead extended vendor support team.
• Coordinate with SME to provide technical expertise for complex end user issues.
• Lead cross functional team for supporting any end user facing project/program.
• Skills Required
  
  

Technical

• Cloud Automation through Infra as code
• Azure and Microsoft cloud expertise
• Setup ITSM Tools like Manage engine, servicenow, Freshdesk, Jira etc
• Monitoring tools like Prometheus, Grafana, Solarwinds etc
• Cloud Proxy and SASE Solutions like Zscaler, Netscope etc
• DLP, AV, WSUS, Patch management, VPN, VDI technology.
• knowledge of Infrastructure technologies like Active directory, LDAP, Router, switches, Server Hardware with all Leading OS like Windows,Redhat,Linux, DHCP,Radius,Cerficate Server, DNS, Application, ,Public certificates, global traffic manager , Network management coordination for DC, DR drills.
• Patch management, ITSM tools, Microsoft Exchange,O356,MS teams. Azure AD, Proxy etc.
• Wifi, LAN,WAN, VLAN, DNS,DHCP, SSL etc
  
  

Behavioral

Essential

Desired

Interpersonal Skills

Communication skills

Creative Thinking Skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building Skills

Decision making skills

• Incumbent Characteristics
  
  

Essential

Desired

Qualification

B.E.

MBA

Experience

• 15+ years of experience in handling IT support.
• Have worked for managing complex IT setup of organization with 300+ branches and PAN india setup.
• Shall have lead IT team of more than 50 team members.
• Shall have lead IT support team across organization.
• Shall have lead Top management IT support
• Good interpersonal and communication skills with ability to build productive relationships across the ecosystem
  
  

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