Associate Director - PMO

A senior operations and transformation leader responsible for enabling the shift of TSO from a linear delivery model to a scalable shared services model. Acts as the strategic execution arm to leadership, owning workforce planning, financial governance, delivery predictability, firm-wide initiatives and data-driven decision-making across a 700+ member global organization.

Requirements

• 8+ years of PMO / Operations leadership in large-scale technology or SaaS organizations.
• Strong expertise in workforce planning, financial governance, and delivery operations.
• Hands-on experience with automation, analytics, dashboards, and governance tooling.
• Strong executive communication, stakeholder management, and change leadership.
• Proficient in MS Power BI or similar reporting tools
• Strong project management and multitasking abilities
• Flexibility to work in global timezone with significant overlap with US hours
  
  

Key Responsibilities

Digital & AI Ops Transformation

• Enable the transition to a Digital & AI Ops shared services model.
• Build PBIs, automations, dashboards, and governance frameworks.
• Define and track lead indicators, stage gates, and operational triggers.
  
  

Workforce Planning & Staffing

• Own staffing and resource allocation for a 700+ member TSO workforce.
• Manage demand–supply, utilization, and bench; make resourcing decisions
  
  

with leadership.

• Plan short and long-term hiring, including campus hiring; partner closely
  
  

with the TA team.

Financial, Margin & Revenue Governance

• Track and report utilization, margins, and productivity by account.
• Monitor scope, timelines, risks, upsides, and change requests across SOWs.
• Partner with Finance to protect margins and ensure revenue accuracy.
  
  

Revenue Pipeline & Delivery Oversight

• Track and report revenue pipeline weekly with the leadership.
• Ensure staffing readiness and delivery predictability for the pipeline.
  
  

Org-wide Initiatives & Continuous Improvement

• Lead org-wide initiatives including ER planning, partner enablement, ticket
  
  

reduction, and margin improvement, etc.,

• Drive automation, dashboards, and training programs to improve
  
  

efficiency.

Governance, Reporting & Leadership Enablement

• Produce weekly management reports covering staffing, financials, delivery,
  
  

and risks.

• Prepare leadership decks for management reviews and QBRs.
• Run account governance calls and ensure action-item closure.
  
  

Customer Success & CSAT

• Own CSAT survey design, rollout, analysis, and action planning.
• Partner with Customer Success on CSAT improvement initiatives
  
  

Stakeholder & People Leadership

• Act as a strategic partner to Business, Customer Success, Finance, HR, and
  
  

Sales

• Manage and mentor a growing team; build capability and ownership
  
  

WHY GEP?

GEP is a ~$500M global technology and consulting firm at the forefront of AI-driven innovation across procurement, supply chain, and enterprise transformation. With a global footprint spanning North America, Europe, Asia-Pacific, and the Middle East, GEP partners with Fortune 500 companies to modernize procurement and supply chain functions through its proprietary AI-powered platform (GEP SMART), managed services, and strategic consulting. GEP is targeting $1B in revenue over the next 4–5 years — and the legal function is a critical enabler of that growth.

This is a rare opportunity to lead a world-class legal function at a company at an inflection point. As Associate Director, you will shape the strategy of GEP’s global contracting organization, work on the most sophisticated enterprise deals in the market, and serve as a trusted executive partner to GEP’s senior leadership. GEP offers a collaborative, high-performance environment where exceptional legal leadership is recognized — and where your contributions will have a direct and measurable impact on the firm’s commercial success and AI innovation agenda.