Associate (Data & Insights) - Client Experiences Center - Hyderabad

Associate (Data & Insights) - Client Experiences Center - Deloitte Greenhouse

About Deloitte Greenhouse

Are you striving for a high-performing role where your efforts tangibly support the relationship-building activities of Deloitte’s client teams with the C-Suite executives of our most important clients? Are you interested in taking your current skills to a new level to meet the demands of this role? Can you manage multiple deadlines, multiple stakeholders, and multi-task, and work in stimulating dynamics? If so, then this is the role for you; it provides you with the opportunity to help enhance and enable Deloitte’s ability to deepen their C-Suite relationships through the delivery of differentiated client experiences.

About Client Experience Center

The Client Experience Center creates delivery excellence across executive events for Deloitte’s most senior clients. In tight coordination and collaboration with US teams, the Client Experiences Center supports multi-client event planning, document production, data management and reporting, and delivery.

About the Role

As an Associate member of the Client Experience Center, you will support the US-based team. The Data & Insights Analyst is a key member of the Client Experience Center, part of a team driving analytical and data management rigor for Deloitte Greenhouse multi-client events. Working closely with US-based event leads as assigned, your role will be key to survey execution, coding and fielding surveys using Qualtrics, transforming the resulting data to populate standard survey reports and visualizations, and creating insights using the results with minimal guidance. This role requires a strong attention to detail and an affinity for data, analysis, and reporting:

• Understanding Deloitte Greenhouse data capture, maintenance, storage, and systems of record, providing consultative platform expertise to event teams
• Displaying expert knowledge of Deloitte Greenhouse measurement standards, methods, technology, and tools
• Enabling various teams with data entry and management in the development, coding, testing, editing, and deployment of surveys
• Developing Qualtrics reports and dashboards
• Delivering standard survey reports and visualizations with proactive insights from data using various technology tools
• Supporting high quality data stewardship through survey design and execution
• Engaging in regular communication with and reporting to the team on project or task progress

Required Skills

• Hands-on experience developing and delivering reports, dashboards, visualizations, and insights (Salesforce, Qualtrics, Tableau, Power BI)
• Advanced proficiency in Microsoft Office suite (Excel, Word, PPT)
• Excel data cleansing/analysis and synthesis
• PowerPoint slide and chart formatting
• Strong analytical and critical thinking
• Curiosity and an interest in exploring data and using it to tell a story, displaying the ability to go beyond “crunching numbers” to generate insights
• Editing, proofreading, and attention to detail
• Self-motivated, organized, proactive, and able to work autonomously
• Proactive task management and prioritization in a high-volume environment
• Able to manage and prioritize multiple concurrent competing demands
• Ability to foresee potential challenges, proactively mitigate risks, and exercise effective judgment in determining when escalation is required to ensure successful project outcomes
• Collaborative mindset and willingness to learn
• Ability to process and accept feedback to drive better processes
• An interest in process improvement/efficiency/automation
• Appreciation for working in a consultative, team environment

Preferred Skills

• Experience using Qualtrics, Salesforce, Microsoft Power BI, Teams, and SharePoint
• Experience in HTML coding
• Strong stakeholder management and relationship-building skills
• Experience having worked with US or Global clients/stakeholders

Professional qualifications, work location, and timings

Academic qualification: MBA or equivalent

1-3 years of relevant experience

Location: Hyderabad

Work Timings: 2:00 pm-11:00 pm IST

Work format: Hybrid (between work from office & home)
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Requisition code: 358952