Assistant Manager Operations

Responsibilities

Job Responsibilities

Operational & Compliance Management

• Manage end-to-end SCA operations in alignment with company policies, regulatory requirements, and industry standards.
• Ensure strict adherence to state and federal regulations, internal controls, and audit requirements.
• Apply strong business, operational, and regulatory knowledge to make accurate, timely, and well-reasoned decisions.
• Always maintain audit readiness of the unit and proactively mitigate operational risks.
• Support new process migrations and ensure seamless operational integration.
  
  

Collaborator & Business Partnership

Manage collaborator expectations and deliver operational support to PGS in line with service commitments.

Align team efforts with organizational strategy and collaborator business requirements.

• Drive volumes, SLA achievement, and customer satisfaction metrics.
  
  

Advance unresolved issues appropriately and collaborate with leadership to drive resolution.

• Build and maintain strong cross-functional relationships to enhance collaboration and delivery.
  
  

People Leadership & Performance Management

• Communicate business strategy, organizational goals, priorities, and deadlines clearly to the team.
• Provide team members with a clear vision of business objectives and performance expectations.
• Motivate, coach, and assess team performance to ensure high engagement and productivity.
• Create and monitor action plans for underperformance and provide regular performance status updates to management.
  
  

Promote a culture of trust, open communication, accountability, and collaboration.

Acknowledge and honor individual and group accomplishments and outstanding performance.

Training, Coaching & Talent Development

• Design, develop, coordinate, and deliver training programs (large-scale and targeted) for individuals and teams.
• Manage structured training and mentoring initiatives aligned with business needs.
• Provide coaching, feedback, and development support to enhance team capability and readiness.
  
  

Monitor, track, and communicate individual and group training progress and learning results to leadership.

Process Improvement & Innovation

• Drive continuous improvement in customer service standards and operational efficiency.
  
  

Foster an environment that encourages innovation, automation, and process simplification.

• Encourage creativity, calculated risk-taking, and continuous learning within the team.
• Act as a focal point for resolving interface and integration issues with partner teams.
  
  

Qualifications

Education:

• Bachelor’s or master’s degree in finance (required)
  
  

Experience

• Minimum of 8 years of overall work experience, with 2+ years of relevant experience in financial services, securities operations, finance processes, or SCA.
• Prior experience in US Insurance and Sales Compensation operations preferred.
• Proven experience in direct or indirect people management roles.
  
  

Required Skills & Competencies

• Strong understanding of regulatory and compliance requirements.
• High attention to detail with consistent accuracy.
• Demonstrated integrity and ability to maintain confidentiality.
• Proven collaborator management and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently, follow detailed instructions, and make sound decisions.
• Effective prioritization and time management skills to meet deadlines.
• Flexibility to adapt to changing processes and job requirements.
  
  

Professional Conduct

• Deliver prompt, courteous, and high-quality service at an acceptable cost.
• Operate in full compliance with all applicable laws, regulations, corporate policies, and the company’s Code of Ethics.
• Demonstrate high integrity and actively collaborate across all entities within the organization.
  
  

Additional Information

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.