Assistant Manager - CRM & Audit

Crest Property Solutions


Date: 5 hours ago
City: Mumbai, Maharashtra
Contract type: Full time

Team: Management

Location: Head Office

Department: Operations / Quality

Reports to: CRM Manager

Job Summary

We are seeking a detail-oriented Audit & Quality Assurance Executive / Assistant Manager to support quality standards, customer feedback management, and continuous improvement across facility and property management operations.

Key Responsibilities:

    Collect and analyze monthly customer feedback and quarterly end-user feedback Plan and conduct monthly/quarterly site audits across locations Track and follow up on corrective actions from audits and feedback Assist in coordinating and conducting weekly Crest University training sessions Prepare reports, ratings, and insights for management review Support operations teams in implementing quality improvement actions

Requirements:

    Experience: 3–6 years in Quality Assurance, Audits, Customer Feedback, or Operations in Facility Management, Hospitality, or Property Management Education: Bachelor’s degree (Hotel Management, Business Administration, or Facility Management preferred) Strong analytical and reporting skills with proficiency in MS Excel & PowerPoint Excellent communication, coordination, and follow-up abilities Proactive mindset with attention to detail

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

UI/UX Designer - Remote

YO IT Consulting, Mumbai, Maharashtra
2 days ago
Job DescriptionJob Title: UI/UX DesignerJob Type: ContractLocation: RemoteJob Summary: Join our customer’s team as a UI/UX Designer and help shape visually stunning, world-class user experiences for marketing websites and digital products. This is an opportunity to showcase your creative abilities and make a real impact with your exceptional design skills and unique visual storytelling approach. We value the quality of...

Service Manager - India

Biotage, Mumbai, Maharashtra
4 days ago
About Us: Biotage is a global life science company headquartered in Uppsala, Sweden, with offices in the US, UK, Europe, China, South Korea, Japan, and India. Biotage supports the work that drives progress in life science and improves human health, serving customers across drug discovery and development, analytical testing, and water and environmental testing. The Opportunity: We have an exciting...

Manager - SAP BW HANA

John Cockerill, Mumbai, Maharashtra
1 week ago
John Cockerill, enablers of opportunities Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures. Its offer to...