Analyst-I, Invoice Support

Job Description

Our Company

• The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it is our GLOBAL VISION. To be the best, we want the best – best brands, best practices and, most importantly, the best people.
  
  

Owners Only!

• This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model. It is both a strategic and a tactical position. Those that do not want to get their hands dirty should not apply.
  
  

Overview

The Business Analyst – Logistics is responsible for supporting invoice support operations with a strong focus on execution quality, process control, stakeholder coordination, and continuous improvement. The role requires ownership of supplier invoice processing activities, vendor follow-up, statement of account review, issue resolution, KPI adherence, and operational visibility.

The role works closely with internal and external stakeholders to ensure invoices are processed accurately and within agreed timelines, discrepancies are resolved in a timely manner, risks are surfaced early, and overall process performance continues to improve.

Key Responsibilities

• undefined
• Manage purchase invoices and third-party invoices within agreed turnaround timelines, with strong focus on accuracy and control
• Track invoice status from receipt through closure, including processing, follow-up, resolution of discrepancies, and payment visibility
• Review and manage Statement of Account SOA positions, ageing, open items, and pending follow-ups to ensure stronger control and timely action
• Act as a primary point of contact for vendors and internal stakeholders on invoice status, payment updates, discrepancies, and issue resolution
• Coordinate with cross-functional stakeholders to resolve invoice blocks, documentation gaps, system issues, and approval-related delays
• Monitor critical operational metrics and KPIs, identify gaps, perform root cause analysis, and support corrective actions
• Maintain clear and timely operational visibility through accurate status tracking, follow-up discipline, and stakeholder communication
• Prioritize urgent, overdue-risk, and escalation-sensitive items to ensure continuity and reduce service impact
• Support process standardization, documentation updates, and continuous improvement initiatives across invoice support activities
• Identify opportunities to simplify workflows, improve controls, and strengthen operational efficiency through process improvements and system usage
• Support knowledge sharing, cross-training, and backup readiness to improve team capability and continuity
  
  

Key Interfaces

• Supply Chain stakeholders across markets
• Carriers and Transporters
• Cross-functional partners including Finance, Control Tower, and IT
  
  

Business Processes

• Logistics invoicing and invoice support operations
• Vendor invoice processing and payment follow-up
• Statement of Account review and ageing control
• Carrier / shipper coordination
• Documentation and compliance tracking
• KPI monitoring and operational issue resolution
  
  

Requirements

• 4–6 years of experience in invoice processing, logistics operations, or supply chain support roles
• Strong working knowledge of SAP and proficiency in Excel
• Working knowledge of SRM and Ariba; exposure to Excel Macro or automation-related tools will be an added advantage
• Strong ownership mindset with high attention to detail and follow-through
• Ability to manage multiple stakeholders, priorities, and operational issues in a structured way
• Good analytical and problem-solving skills, including the ability to identify gaps and support root cause analysis
• Strong written and verbal communication skills in English
• Customer-centric, action-oriented, and comfortable working in a fast-paced operations environment
  
  

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.