Administrator (Support & Operations)
HCLTech
Date: 2 weeks ago
City: Nagpur, Maharashtra
Contract type: Full time
Nagpur, Maharashtra
Job Summary
Experience working with EMC SAN, EMC NAS and Block Storage technologies
Has applied knowledge of SAN, and various EMC products
Experience working with Enterprise Class Storage Arrays
Experience working in EMC Powerstore, Powermax, Infinidat, EMC VMAX, Hitachi VSP, EMC Isilon, IBM Content Platform etc.,
Experience in any of the replication technology like SRDF, Recoverpoint etc.,
Experience working with EMC FAST Experience working with EMC SRDF and Timefinder
Experience working with Cisco SAN Switches
Experience working with Brocade SAN Switches
Experience working with Virtual SAN environments
Experience working with AIX, Solaris, Windows, Linux, VMWare within the SAN environment
Experience with capacity planning within the SAN environment
Experience with performance analysis within the SAN environment
Strong knowledge of tape SAN Fabric using Brocade switches - Director class and edge technology, zoning and configuration
Strong Knowledge on IBM TSM Backup.
Strong knowledge on Database agents, VM backup solutions etc.,
Strong knowledge of EMC Data Domain and other Backup Storage.
Strong troubleshooting skills for both tape SAN and TSM technology
Strong encryption setup and troubleshooting knowledge.
Strong scripting skills in Python, Shell and Perl
Good documentation skills required
Very good problem-solving skills
Good understanding of ITIL processes
Working experience in ticketing tools like ServiceNow etc.,
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
Clear understanding of Storage concepts and architecture
LUN Provisioning
Troubleshooting Storage related issues
Performing coordination with vendor for hardware repalcements
Performance tuning
capacity and performance optimization
Skills on automations, scripting
ITIL ticketing tool knowledge
Other Requirements
Experience on Automations and ITIL tools
Knowledge on any scripting language.
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Job Summary
Experience working with EMC SAN, EMC NAS and Block Storage technologies
Has applied knowledge of SAN, and various EMC products
Experience working with Enterprise Class Storage Arrays
Experience working in EMC Powerstore, Powermax, Infinidat, EMC VMAX, Hitachi VSP, EMC Isilon, IBM Content Platform etc.,
Experience in any of the replication technology like SRDF, Recoverpoint etc.,
Experience working with EMC FAST Experience working with EMC SRDF and Timefinder
Experience working with Cisco SAN Switches
Experience working with Brocade SAN Switches
Experience working with Virtual SAN environments
Experience working with AIX, Solaris, Windows, Linux, VMWare within the SAN environment
Experience with capacity planning within the SAN environment
Experience with performance analysis within the SAN environment
Strong knowledge of tape SAN Fabric using Brocade switches - Director class and edge technology, zoning and configuration
Strong Knowledge on IBM TSM Backup.
Strong knowledge on Database agents, VM backup solutions etc.,
Strong knowledge of EMC Data Domain and other Backup Storage.
Strong troubleshooting skills for both tape SAN and TSM technology
Strong encryption setup and troubleshooting knowledge.
Strong scripting skills in Python, Shell and Perl
Good documentation skills required
Very good problem-solving skills
Good understanding of ITIL processes
Working experience in ticketing tools like ServiceNow etc.,
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
Clear understanding of Storage concepts and architecture
LUN Provisioning
Troubleshooting Storage related issues
Performing coordination with vendor for hardware repalcements
Performance tuning
capacity and performance optimization
Skills on automations, scripting
ITIL ticketing tool knowledge
Other Requirements
Experience on Automations and ITIL tools
Knowledge on any scripting language.
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