ADMINISTRATOR L3(CONTRACT)

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Job Title: ADMINISTRATOR L3(CONTRACT)
City: Hyderabad
State/Province: Telangana
Posting Start Date: 6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Exp - 5+ years

Location - Hyd

Rates including mark up - 150 K/M

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• Experienced on implementing, testing and troubleshooting wireless products including access points (APs), WLC and other WLAN infrastructure like Cisco Prime, DNAC and client devices for evaluation.
• Deep understanding of WLAN technologies, network management, and security, including IEEE 802.11a/b/g/n/ac WLAN standards and industry best practices.
• Solid understanding of Cisco wireless infrastructure and architecture. Good hands-on experience with DNAC, Wireless LAN controller and Cisco AP troubleshooting as well as with the Cisco WLC IOS Code upgrade.
• Good understanding on wireless site surveys and access points RF technology.
• Good understanding and hands on experience on DNAC-Network hierarchy, Network profile creation, wireless controller provision, floor mapping.
• Hands on experience with configuration and troubleshooting of Cisco WLC models like 9800, 8500, 5520, 5508 with HA SSO and all models of Cisco APs including next generation 9100 series APs.
• Excellent Troubleshooting & Debugging expertise on Cisco WLC and Access Points.
• Fundamental knowledge of switching / routing protocols, LAN/WAN and authentication.
• Installing and configuring network hardware, such as routers, switches.
• Hands on experience of Cisco catalyst 9k series switches.
• Hands on knowledge and understanding of Cisco ISE/ Aruba ClearPass is an added advantage.
• Excellent analytical, communication, and documentation skills.
• Upgrade IOS of WLC as per schedule.
• Handles all changes as per the change management process.

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Resolution of service Requests Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.
Incident Analysis Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

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Mandatory Skills: Cisco Wireless LAN .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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