ABHFL - Collections Manager - Front End - Ratlam

Aditya Birla Capital


Date: 2 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Achieve collections targets

  • Minimize credit losses for portfolio
  • Drive higher resolution rates.
  • Daily monitoring and regular reviews of delinquent portfolio
  • Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

  • Monitor customer accounts, flagging likely cases of default or delayed payment
  • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

  • Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
  • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
  • Participate in periodic audits of the collections teams

Customer escalations and complaints

  • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

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