Technical Support Engineer

We are seeking a motivated specialist focused on datacenter and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be the main point of contact for our customers; assisting them with technical inquiries and resolving problems. We are seeking an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered.

What You Will Be Doing

• Analyzing and resolving technical issues through meticulous research and reproduction, for customers installing NVIDIA products and supporting systems using Linux Operating Systems.
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Responding to customer inquiries via telephone, email, or conference calls.
• Developing, documenting and improving support processes standard methodologies.
  
  

What We Need To See

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering, or equivalent experience.
• 2+ years in providing in-depth Customer Support and solving problems for hardware and software products.
• Ability to work in shifts.
• Linux System Administration skills, and be very comfortable working in various Linux environments as well as with Windows OS’s.
• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (ie Docker, Kubernetes), hybrid cloud (ie AWS, GCP).
• Knowledge of Ethernet and/or InfiniBand – Advantage.
• Professional-level communication skills, interpersonal skills with a passion to tackle problems.
• Excellent verbal and written English skills.
• Strong organizational skills and able to prioritize/multi-task easily with limited supervision.
  
  

Ways To Stand Out From The Crowd

• Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI).
• OpenStack Administration.
• Knowledge and experience with additional OS’s such as Microsoft Windows, VMWare, Unix.
• Ethernet and Storage technologies.
• Configuration and operational expertise with traditional network switch/router platforms - MLNX_OS, Cumulus Linux, etc.
  
  

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you! NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, disability status or any other characteristic protected by law.

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