Scrum Master

We are seeking a highly motivated and experienced product owner to guide the technical implementation and overall commercial success of the productised service to address specific customer segment needs. You will be responsible for overseeing the technical requirements of the productised service, understanding the business needs, and working closely with cross-functional development teams including the off-shore development teams to ensure the delivery of high-quality technology enabled services that meet customer needs. In addition, this role will work closely with the Business Owner, Product Managers and scrum teams to understand the business needs and commercial drivers and ensure technical solutions are appropriate.

About RWS Technology Services - India  
 
RWS Technology Services provide end-to-end business technology solutions. Our team of experts provides a wide portfolio of services around digital technologies and technology operations to help organizations stay ahead of the curve, lower their total cost of ownership, and improve efficiencies.  

How we help - RWS Technology Services offer state-of-the-art technology solutions across the product lifecycle management process - all the way from consulting, concept, design, development to maintenance and optimization. We specialize in helping companies excel in the global, fast-paced technology landscape by supporting them in every aspect of customer interaction: Globalization, Digitization, Customer Experiences Management, Business Processes Automation, and Technology Infrastructure Modernization.  

Why choose RWS? - Innovative: RWS understands the needs of our customers to use the best talent, latest technologies, and solutions to help create connected customer experiences. We help our clients differentiate themselves by making their product engineering capabilities more data driven, powered by AI, and supported by cloud services and intelligent edge devices.  

Tailored: RWS Technology Services has been delivering technology services and solutions to start-ups, mid-sized and Fortune 500 corporations for over 20 years now. Our technology experience across all key industries ensures tailored applications development to meet the unique business needs of our clients.  

Our group is led by dedicated on-shore and off-shore project management teams of highly experienced professionals specializing in both agile and waterfall methodologies. We understand complex technology deployments and have a proven record to manage business critical, time-sensitive, and highly secure deployments that scale with your business growth. 

Key Responsibilities

• Collect business requirements from the Business Owner and operational teams. Articulate the strategy for the technical elements of the service
• Create clear user stories to enable development teams to deliver the capabilities
• Manage and maintain the requirements, prioritising items based on business value, programme, and customer needs
• Align to the roadmaps of other RWS commercial and business applications, and of the wider programme
• Collaborate with cross-functional teams including technical delivery to ensure alignment with the project vision and objectives
• Act as a liaison between stakeholders and development teams, product owners facilitating communication and decision-making
• Leverage customer feedback and analytics data to inform iterative releases and enhancements
• Develop a deep understanding of customer needs and market trends to guide product development
• Regularly review product performance, identifying opportunities for improvement and growth
• Work closely with Product Managers and project managers to deliver complex projects
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Skills & Experience

• Bachelor's degree or equivalent experience
• Proven experience as a Product Owner, Product Manager or similar role in a technology or translation services environment, delivering customer facing solutions. This may include as a business analyst delivering requirements for complex technical solutions
• Strong knowledge of Agile principles and practices
• Familiarity with delivery of web-based products, integrations, and workflow/ similar systems
• Excellent problem-solving skills and an analytical mindset, with experience of using data to support decisions
• Exceptional communication, presentation, and leadership skills
• Excellent influencing and negotiation skills
• Experience of working with remote and offshore teams