Quality Analyst

Company Profile

Overview

Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.

Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.

In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).

Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.

At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.

Position Summary

Position Summary and Location

This position is office based , Quality Analyst will be responsible for evaluating and improving the quality of our asset audits, as well as conducting audits for calls, emails, chats, and tickets. This role involves analyzing data, identifying trends, and providing actionable insights to enhance service quality and operational efficiency.

Duties & Responsibilities

Duties and Responsibilities

• Establish, monitor, control quality parameters related with IT support operations
• Enhance it operations through transactional level quality inspections like asset audit,call audits, email audits, ticket level audits (incidents & service requests)
• Conduct thorough audits of asset management processes to ensure compliance with established standards.
• Develop and maintain auditing criteria and checklists to standardize evaluation processes.
• Provide training and coaching to team members based on audit outcomes to enhance service delivery.
• Report on quantity & impact of issues while identifying repetitive issues
• Analyze audit results and generate reports highlighting key metrics, trends, and areas for improvement.
• Collaborate with team leads and management to discuss findings and implement corrective actions.
• Improve existing training content for new hires and perform tna (training need analysis) for existing staff
• Organize & lead management meetings with action oriented approach
  
  

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities.
  
  

Reporting Relationship

• Reports to Manager in Global Service Center
  
  

Qualifications

Qualifications

Required

¿ Proven experience in quality assurance, preferably in asset management or customer service.

¿ Strong analytical skills with attention to detail and a focus on data-driven decision-making.

¿ Excellent verbal and written communication skills.

¿ Ability to work independently and as part of a team in a fast-paced environment & willing to work in rotational shifts.

¿ Strong organizational skills and the ability to manage multiple priorities.

Knowledge, Skills, Abilities, And Other Characteristics

• Report Management: Prepare, publish & maintain Quality, Assets & other reports
• Knowledge of asset management principles and practices.
• Standardization of trainings & processes
• Teamwork & Interpersonal skills
• Analytical, problem solving & decision making skills.
• Organizing & planning skills
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
  
  

Closing Statement

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

¿ Almost exclusively indoors during the day and occasionally at night

¿ Occasional exposure to airborne dust in the workplace

¿ Work surface is stable (flat)

Career Development

Career Development

In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.

We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents.

Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless.

Equal Opportunity Inclusion

Equal Opportunity/Inclusion

Oceaneering provides equal employment opportunity to all applicants.