Mgr, Technical Support
Adobe
Date: 5 hours ago
City: Remote, Remote
Contract type: Full time
Remote
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Mgr, Technical Support
At Adobe, we are in need of an exceptionally skilled Manager of Technical Support to lead our ambitious team in providing excellent service to our customers. This is an innovative opportunity to drive customer success and innovation with Adobe's powerful technology. If you excel in collaborative settings and are passionate about leading high-performing teams in the IT industry, we want to hear from you.
What You'll Do
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Mgr, Technical Support
At Adobe, we are in need of an exceptionally skilled Manager of Technical Support to lead our ambitious team in providing excellent service to our customers. This is an innovative opportunity to drive customer success and innovation with Adobe's powerful technology. If you excel in collaborative settings and are passionate about leading high-performing teams in the IT industry, we want to hear from you.
What You'll Do
- Lead and encourage a team of technical support professionals to deliver flawless customer service.
- Provide in-depth technical support on Adobe products, ensuring customers improve their investments.
- Skillfully implement critical initiatives to improve customer experience and happiness.
- Manage and coordinate high-profile customer accounts, ensuring their technical and business needs are met.
- Foster a collaborative and inclusive environment that drives team performance and innovation.
- Develop and maintain strong customer relationships, understanding their outstanding challenges and goals.
- Set clear goals, expectations, and performance metrics for the technical support team.
- Conduct regular performance reviews, providing mentoring and feedback to drive continuous improvement.
- Identify training needs and ensure team members stay updated with the latest product advancements.
- Coordinate the resolution of complex technical issues, ensuring timely and effective solutions.
- Monitor customer usage and find opportunities for product optimization and feature utilization.
- Perform customer happiness reviews and find opportunities for upselling or cross-selling.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Bachelor’s Degree in computer science, engineering, or a related field, or equivalent experience.
- 5+ years of experience in technical support, operations management, or a related role in the technology sector.
- Proven experience leading and managing a team of technical support professionals.
- Comfortable with intricate technical solutions and adept at communicating effectively with technical and non-technical collaborators.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving skills, with the ability to develop data-driven solutions.
- Proven ability to motivate a team to achieve high performance goals.
- Strong project management skills to coordinate multiple customer implementations.
- Experience working in enterprise IT environments and managing customer accounts.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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