Guest Services Associate - HOUSE KEEPING
T C F M
Date: 1 week ago
City: Vijayawada, Andhra Pradesh
Salary:
₹17,500
-
₹20,000
per month
Contract type: Full time
Skills:
Customer Service, Communication, Problem-Solving, Attention to Detail, Interpersonal Skills, Time Management, Multi-tasking, Conflict Resolution,
Customer Service, Communication, Problem-Solving, Attention to Detail, Interpersonal Skills, Time Management, Multi-tasking, Conflict Resolution,
- Check the mattress: Make sure the mattress is clean and free of dust.
- Add the mattress pad: Place the mattress pad on top of the mattress.
- Add the bottom sheet: Put on the fitted bottom sheet.
- Add the flat sheet: Lay down the flat sheet.
- Add the cover: Place the cover on the bed.
- Fold in the corners: Fold in all of the corners.
- Arrange the linens: Arrange the bed linens in the correct order.
- Keep the bedding close: Keep the bedding close to the bed.
- Pull the bed: Pull the bed to create enough space to work.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for Lost and Found according to the standards.
- Ensure overall guest satisfaction.
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