DevOps Engineer

The DevOps Engineer role reports to the Software DevOps Lead within Product Development and is focussed on a product or portfolio and shares responsibility for the operational delivery of the associated service or services. They will have a strong technical background and are responsible for pro-active monitoring and service improvement as well as dealing with issues and incidents related to infrastructure, deployment, and environment for services across a variety of platforms and technologies.

DevOps Engineers play a key role in the on-going support and maintenance of high-quality services, liaising with colleagues to understand product designs and architectures and using this knowledge to maintain and support the service alongside UK and India based engineers under the leadership of the DevOps Lead. They use their detailed knowledge of the service to input into product development to improve software architecture, application performance, and platform support and maintainability.

Responsibilities

Product Delivery

• Work with the project team to drive service improvement and operational supportability.
• Collaborate with development teams to design and implement CI/CD pipelines.
• Create and maintain the Preprod and prod environments, own the deployments and troubleshoot/resolve the related issues
• Automate the deployment, scaling, and management of applications using container orchestration tools
• Implement security measures to protect systems against potential threats.
• Monitor and optimize the performance of CI/CD pipelines and infrastructure.
• Work with the project team to ensure timely deployment of releases to the live environments and support the future design and maintenance of CI/CD pipelines

Reactive Support

• Provide 4th line support to resolve incidents or deliver data change requests for hosted applications developed by the development teams as well as other products that form part of the live service.
• Escalate issues, if required, to the Product Owner, Lead Architect, or DevOps Lead.
• Identify root cause issues (and fixes if possible) and work with the team to drive product improvements.

Continual Service Improvement

• Monitor and optimize system performance, reliability, and scalability.
• Identify and deliver projects to prevent issues or to improve the quality of service.
• Design and development of projects to deliver support tools, quick fixes, and project tasks.
• Implementation of projects after successful build and test.
• Liaise with other team members to ensure that proactive tasks and regular maintenance tasks are planned and executed to a high standard.

Team Support & Knowledge Transfer

• Drive knowledge development throughout the team to ensure that operational knowledge and skills are spread.
• Stay up to date with industry trends and emerging technologies related to DevOps technologies and practices

Experience

You will have proven experience of:

• 4-6 years experience
• Successfully working in a similar DevOps role, involving software development, infrastructure management, and automation
• Implementing and operating Microsoft Azure environments and the associated deployment, management and monitoring systems.
• Analysing problems and implementing solutions to deliver timely resolution to incidents, support escalations and change requests
• Designing and implementing projects to enhance system monitoring, improving performance and deliver support efficiencies to agreed timescales

You will be:

• Able to demonstrate an accurate, thorough understanding of customer needs and issues and drive product change according to this understanding.
• A calm and methodical problem solver, able to analyse issues and develop / implement appropriate solutions.
• A confident, self-motivated , individual with excellent communication skills who enjoys collaborating with colleagues of all levels in a global team.
• Cognisant of the impact of issues on customers and motivated to resolve these within appropriate timescales
• Motivated by, and aligned to, our core values and our mission to harness technology to improve the learning environment for all.

You will have:

• Experience writing and optimizing SQL queries and programming or scripting languages (ideally Powershell and C#)
• Technical and operational knowledge of Azure based environments, including deployment through infrastructure as code
• Experience of monitoring and logging tools such as Icinga, App Insights and Log Analytics
• Working with Azure AD, Microsoft 365 or Google Workspace (advantageous)