Analyst - Sales- India
Tata Communications
Date: 2 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description – Sales Operations Executive (Quick Activation Desk - QAD)
Department: Sales Operations
Location: Mumbai
Reporting To: Sr Manager – Sales Operations / QAD Lead
Role Type: Full-Time | Individual Contributor
Experience Level: 1–3 Years (Telecom / Order Management Preferred)
Role Overview
The Sales Operations Executive will support the Quick Activation Desk (QAD), ensuring end-to-end execution of simple PRI / SIP / TFN orders with faster order-to-revenue conversion. The role involves coordination with cross-functional teams to drive operational continuity, customer satisfaction, and timely delivery.
This position also contributes to Sales Operations governance, supporting data validation, pipeline hygiene, and reporting.
Key Responsibilities
QAD Ownership
Technical
Behavioural
Telecom basics (PRI/SIP/TFN) — preferred
Proactive ownership mindset
CRM / Order management tools exposure
Strong communication skills
Intermediate MS Excel / PowerPoint
Coordination & follow-through
Understanding of billing/activation processes (good to have)
Attention to detail
Data quality discipline
Ability to manage multiple priorities
Qualifications
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description – Sales Operations Executive (Quick Activation Desk - QAD)
Department: Sales Operations
Location: Mumbai
Reporting To: Sr Manager – Sales Operations / QAD Lead
Role Type: Full-Time | Individual Contributor
Experience Level: 1–3 Years (Telecom / Order Management Preferred)
Role Overview
The Sales Operations Executive will support the Quick Activation Desk (QAD), ensuring end-to-end execution of simple PRI / SIP / TFN orders with faster order-to-revenue conversion. The role involves coordination with cross-functional teams to drive operational continuity, customer satisfaction, and timely delivery.
This position also contributes to Sales Operations governance, supporting data validation, pipeline hygiene, and reporting.
Key Responsibilities
QAD Ownership
- Manage order handover from Sales via SharePoint, validating data completeness
- Coordinate feasibility checks with internal stakeholders (TTL/TCL/Planning)
- Track order booking documentation and approvals
- Follow-up on delivery, testing, and billing activation milestones
- Maintain TAT adherence and flag delays proactively
- Ensure revenue visibility through timely billing triggers
- Maintain dashboards and track SLA performance for assigned orders
- Support pipeline updates and variance reporting
- Consolidate key operational metrics and inputs for reviews
- Maintain documentation in line with SOP compliance requirements
- Align closely with Sales AMs, Delivery, Billing & CX teams
- Engage professionally with customer SPOCs when required
- Escalate risks or issues in accordance with escalation matrix
Technical
Behavioural
Telecom basics (PRI/SIP/TFN) — preferred
Proactive ownership mindset
CRM / Order management tools exposure
Strong communication skills
Intermediate MS Excel / PowerPoint
Coordination & follow-through
Understanding of billing/activation processes (good to have)
Attention to detail
Data quality discipline
Ability to manage multiple priorities
Qualifications
- Bachelor’s Degree.
- Experience in Telecom operations, provisioning or Sales Ops is an advantage
- Fresh graduates with strong learning aptitude may also be considered
- Order Turn-Around Time (TAT) compliance
- Billing conversion % within target timelines
- Accuracy in order documentation and data quality
- SLA adherence and escalations reduction
- Internal stakeholder satisfaction
- Takes accountability from start to finish
- Calm and structured under pressure
- Learns quickly from feedback
- Team-first mindset with strong responsiveness
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