Applications Engineer

Company Overview:

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

Position Summary

The Tactical Product Support Engineer provides technical, process, and quality support to Commercial Operations and Application Engineering teams. This role helps strengthen proposal quality, support product selection and commercial strategy, maintain ISO and operational documentation, monitor performance metrics, and drive continuous improvement across the organization.

Key Responsibilities

• Support Application Engineers in resolving internal nonconformance reports (NCRs) and maintaining accurate, current NCR records.
• Periodically review, update, and maintain Commercial Operations ISO documentation in DOCU Quest, including procedures, forms, templates, formats, flowcharts, and related controlled documents.
• Maintain quarterly reporting for Commercial Operations objectives and targets, ensuring timely, accurate performance visibility.
• Participate in internal and external ISO audits, including preparation, evidence gathering, follow-up actions, and continuous-improvement activities.
• Coordinate, consolidate, and update Daily Management Meeting metrics for the Commercial Operations team.
• Ensure adherence to Flowserve’s Code of Business Conduct, ethics, harassment prevention, safety requirements, and Commercial Operations procedures.
• Provide high-level technical application support, including customer training, product presentations, new-hire onboarding, and application-engineering training to support appropriate pump and auxiliary-equipment selection.
• Support sales strategy development for OPEX and CAPEX opportunities through competitive hydraulic performance analysis, sourcing recommendations, scope-of-supply review, market-level pricing input, and end-user relationship leverage.
• Prepare for and participate in Weekly Project Review meetings with Commercial Operations leadership, Application Engineering, and Sales.
• Review proposals before submission and support Proposal Authorization Form approvals, including review of pricing makeup, market-level pricing, recommended fully burdened sales price, borderline hydraulic curves, and non-compliant pump selections.
• Develop strategic budgetary and firm proposals aligned with balanced-scorecard KPI requirements.
• Track hydraulic modifications for Coimbatore product lines in coordination with Product Management and Engineering.
• Capture frequently asked questions from the Commercial Operations team and maintain an accessible knowledge database.
• Deliver training for new Application Engineers on Commercial Operations processes, enquiry entry, product overviews, pump-selection guidance, applicable API requirements, and professional communication practices.
• Coordinate quarterly lessons-learned sharing with the CBE Commercial Operations team and the APME team.
• Maintain and update the CBE product-developed model list for SharePoint publication on a semiannual basis.
• Interpret monthly reporting results in collaboration with M&T Product Management and meet Business Process Development analytics deadlines.
• Support decarbonization projects by understanding customer requirements, applications, and applicable Flowserve product solutions.
• Collaborate with Product Management, R&D, Engineering, Supply Chain, and LPO factories to identify product-development opportunities that improve gross margin, competitiveness, and win rates.
• Participate in Kaizen and continuous-improvement events to improve Commercial Operations productivity.
  
  

Qualifications And Competencies

• Strong technical understanding of pump applications, hydraulic performance, and auxiliary equipment selection.
• Working knowledge of commercial proposal development, pricing analysis, and project review processes.
• Familiarity with ISO quality-management systems, document control, audit participation, and corrective-action processes.
• Strong analytical, organizational, and reporting skills.
• Ability to collaborate effectively across Engineering, Product Management, Supply Chain, Sales, and Operations.
• Strong communication and training skills, with the ability to translate technical requirements into practical guidance for internal stakeholders.
• Demonstrated commitment to safety, ethics, quality, continuous improvement, and customer-focused execution.
  
  

Req ID : R-21916

Job Family Group : Sales

Job Family : SA Applications Engineering

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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